Last updated: 4 November 2026
Personalised orders
Our products are customised using the photos, wording, options and design instructions you choose. We do not offer change-of-mind returns, exchanges or voluntary cancellation after order confirmation. Please check your product, size, spelling, dates, photos and delivery details before placing an order.
Damaged on arrival — full refund
A personalised product received in damaged condition is eligible for return and a full refund of the amount paid for the affected item once the claim is verified. Applicable delivery charges are refunded where required by law. We cover agreed reasonable return shipping for an approved damage return. A replacement can be arranged instead only if you agree.
Complete unboxing video and evidence
For damage verification, provide one continuous, clear, unedited video starting before you open the sealed parcel and continuing until the product is fully removed, unpacked and visible in your hands. Show the shipping label, seal, outer packaging, protective materials and the actual damage. Include clear damage photos and your order number. Retain the product and all packaging while we assess the claim.
Please report damage within 7 calendar days of delivery through private support. Send the original video, not only screenshots or an edited clip. If no complete video is available, contact us promptly with all other evidence; the claim will be considered according to the circumstances and applicable consumer rights. Lack of a video does not remove rights that the law provides.
How to return
Contact WhatsApp +91 7076216425 or angelreja16302@gmail.com, or use Help & Support. Obtain our approval and return instructions before sending anything. Do not use, repair, alter or dispose of the product or packaging until the team gives instructions. For chocolates, follow the studio’s instructions before returning or disposing of food.
Cancellation and design changes
Voluntary cancellation is not offered after a personalised order is confirmed. If you request cancellation after personalisation or production has begun, committed customisation and production costs can be non-recoverable, up to 100% of the personalised item price. Any charge applies only to the extent permitted by law and will be explained for your request. Where cancellation charges apply, equivalent charges will be borne by us if we unilaterally cancel the purchase, as required by applicable law.
No cancellation charge overrides a refund or other remedy legally due because we cannot fulfil the order or because the goods are defective, incorrect, misdescribed or otherwise non-conforming. An approved refund is not reduced by a change-of-mind cancellation charge. Contact us immediately about an error; possible corrections depend on the production stage.
Refund method and timing
We aim to acknowledge claims within 48 hours and resolve complaints within one month. After approval and any required return inspection, we aim to initiate the full approved refund within 5 working days to the original payment method. Your payment provider may need additional time to credit it. We will communicate the refund status. Never share an OTP, password or payment PIN to receive a refund.
Scope and legal rights
Ordinary change-of-mind returns are excluded for customised products. Damage caused after delivery through misuse or handling is not transit damage. These terms do not restrict remedies required by applicable consumer law for defective, deficient, incorrect or misdescribed goods, non-delivery or qualifying late delivery. Contact support about these issues even if they are not physical damage.