Answers about customised coffee mug, personalisation and ordering.
Can I add a photo and a message?
Yes. Combine a clear photo with your name, date or short message. The personaliser shows an approximate layout on a mug.
Which file should I upload?
Use a clear, well-lit JPG, PNG or WebP and follow the file limits displayed in the personaliser. Leave space around faces so the design can fit the curved surface.
Can I choose fonts and colours?
Yes. Choose the text style, colour, theme and layout in the personaliser, and use the separate instructions box for special requests.
Is the preview exactly the final print?
It is a basic visual guide. Print colour, scale and positioning can vary with the mug and production process.
Can I cancel a confirmed personalised order?
Voluntary cancellation is not offered after confirmation. If you request cancellation once customisation or production has begun, committed costs can be non-recoverable, up to 100% where legally permitted. Statutory refund rights and reciprocal cancellation obligations still apply. Read the full Return & Refund Policy.
What if my personalised gift arrives damaged?
Report damage within 7 calendar days and request a full refund through private support. Provide one continuous, unedited video from the sealed parcel through opening, complete unpacking and inspection of the product in your hands, plus damage photos and the order number. Keep all packaging. Claims are verified under the Return & Refund Policy, and applicable consumer rights remain available.
Where should I ask other questions?
Use private support for order-specific problems or evidence. Use the community for public product or design questions. Do not post private order details publicly.
View Customised Coffee Mug · Return & Refund Policy · Private support · Ask the community